Fast toward to Saturday pick up, and there's a $250 hold. We would like to speak with you further. They are liars i will never rent from them again. They have NO GOOD CUSTOMER SERVICE. I have forwarded your request to the regional office over the Nice area and have requested for your inquiry to be researched and for you to be contacted directly. I'm in progress of starting litigation if neccesary, and to me that's pathetic. If you used a debit card to pay your deposit, the rental company will process the refund once you’ve returned the car – providing there is no new damage or other issues. My bank sent me the verifucation letter which I sent to the local regional manager. Respectfully, If you don’t get your security deposit back from Enterprise within … The managers name is Frank and other employees are Devon and the manager Juan. @madasshit Nearly 2 weeks casting on my money that had been frozen from my account after I hired from Manchester Airport. They were speechless when I showed bank statements with no refund. The same situation. Sincerely, I do not practice, but I am legally trained. I'm never renting again, nor would I suggest it to anyone. Learn more about our cancellation and change policy. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. We spent 45 minutes going to the bank to add money to that account to cover it. I rented a car from you at the Nice Airport in October of 2015. Dear Enterprise- Need to pay some bills with that money... Come on enterprise... Not cool... Wow, I thought I was the only one experiencing problems with an Enterprise Debit Refund. My rental was suppose to be 58 and with all the deposits it went up to 308 fine at the time of getting the car and the young lady asked me do you have any questions?? I returned the car in perfect condition, full of gas and washed and clean inside and out. [email protected] It's still in your account, but you can't use it. The credit memo is created. Thank you. Carol H. Please send us a detailed email to [email protected] including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. We’ve noted your concern and would like to have the opportunity to look into this for you. To create a check to refund the deposit: Select + New. Seems as though you could do the same. My rental was suppose to be 58 and with all the deposits it went up to 308 fine at the time of getting the car and the young lady asked me do you have any questions?? They gave me a receipt saying I only paid the amount for the car but my bank statement indicates otherwise. I am posting on the BBB and the Attorney General to report the branch. That was in November 2015. I’m having the same problem rented a car on nov 21 and returned it on the 23 of 2018 drop car off clean and full of gas also was told I would be receiving my full deposit back . It's really awkward that the billing department that supposedly is located sonewhere else customer closes at the same time as the local office. Thank you. I will be contacting news outlets and BBB regarding how Enterprise are scamming customers. It has been almost 30 days and NO CHECK! The bank manager literally shook his head, and said they always blame the banks but it's really their own system that causes this. RLW, JD. They have no issue putting the hold on immediately, it shouldn't take this long to release it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Went into the branch and the guy told me it could actually take 5-7 days depending on the bank. Still waiting on my $60 deposit. When emailing, please list Reference Number [protected] in the subject line. I returned my car last week they haven't returned my $250.00 deposit I know it can take up to ten business days but now after reading this I'm trippin !! there is still no refund of my deposit (715 eur). Needed that money to take my dog to the vet, so enterprise is technically supporting cruelty to animals by keeping my money needed to help my sick dog. We'd be happy to check on the process for you. And after all the crappy things I'd dealt with before that, this was just the straw that broke the camel's back. Payment method: Enter the method your vendor used to refund you. We look forward to hearing from you soon. Manager said it will be a hold, but the money was deducted from my bank account at the time of me taking a car from them. Social Monitoring Coordinator Sheri Whipp, we appreciate it when customers tell us about their experiences. It is now Feb. 2016, I still have not received my deposit back. deposit. Enterprise Rent-A-Car — Deposit and refund. If you had this in place, this thread would be empty. I find this really unusual as I rent often from Enterprise in Aiken SC, and my deposit is always credited back within 2 days max. She stated that receipts reflected cash deposits when Enterprise doesn't do cash refunds when you pay by debit card...it is returned to the card...so they say. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. I waited for 4 days and didnt see the 50 dollar credited back into my account so i called enterprise and asked them about my deposit. First of all, make sure you return the car on time. – Carol H. My wife was rear-ended on her way to work this morning in a rental from Enterprise. Even up to the time that you are asked to fill out a satisfaction survey when you return the car, and you had thought everything went OK, until you get your credit card bill. I don’t understand they can take ur money in minutes but take forever to get it back. You can issue the refund in cash, a check, or on a credit card. I have repeatedly called and complained 10 times to enterprise with reps that don't have any relevant info, on top of that a lackadaisical uber enterprise branch manager that is either incompetent or could care less. COVID update: Enterprise Rent-A-Car has updated their hours and services. This place has the worse customer service. Select the Refund Format. Now, a new window of payment to deposit will appear and you will simply have to click OK. After that, you will have to move to the make deposit window and choose received from the drop down menu and now you will have to select that particular vendor that has sent you the refund. It took many hours of my time, many, many emails to finally find someone that spoke English and could understand my situation. @Disgruntled and disgusted Never again will we go through enterprise. I'm glad I'm not the only one who's having issues with getting their refund back. the thing that really really pisses me off is that I've gotten nowhere with the branch manager and my bank wants documentation of the transactions which will take even longer. And the reservation department for Enterprise is 24 hours. They charge you the full amount and then you have to wait more than the time they promise they would give you your refund. Opening deposit amounts can be between $25,000 to $50,000 for a mini jumbo certificate. Select Pay Bills. I was also told that they just don't know where the money is. He dropped of the car two hours early (since he works next door) and was told they would lift the hold immediately. -Tatiana, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Follow up: talked to my insurance adjusters manager and he personally called enterprise to tell them it was covered and that I should have received my deposit back when I turned in the car. Let the state investigate it. Grrrrr. He finally answered me a week ago and told me that the problem was "out of his hands" and that it was up to me to deal with my bank to get my money back. I am thinking perhaps it is the individual local outlet's fault for not handling it properly. As one can plainly see they DO NOT give the information that I kindly requested, then ask ME for more information. #Neveragain! Sales & For more details, start a reservation by choosing your rental location, dates and times. The receptionist told me my deposit will be refund to me at 12:00am. We look forward to hearing from you soon. Please include reference number [protected] in the subject line of your email. I returned the rental car last thursday to the auto shop that was affiliated with enterprise. The time scale for the funds to be available on your card … Matt the manager and Jessie whoever her manly looking as is, has a nasty attitude none of them including the Puerto Rican manager chic is has horrible customer service. Montebello, California Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this with you. – Carol H. I returned my car on Friday morning. We would like to look into this for you. I do not like complaining but this whole situation is NOT okay. Enterprise Rent-A-Car — Deposit & refund. Plus we used our own insurance. When i call, i am told that the accountant said has been sent and its a problem with my bank. Typically, when you return your car it will take a few days for the hold to clear. Alberta33, we'd like to have a closer look at this for you. I am having this issue. I rented a car in Montebello branch in Los Angeles from July 3 to July 5th 2017. I reserved a car on 11-23-16 to 11-26 then turned around and rented another car through enterprise 11-27 to 11-29. You have two options for receiving your refund: US Mail or Direct Deposit. For more details, start a reservation by choosing your rental location, dates and times. I got charged 53.70$ again. I can understand why people label Enteprise and Alamo as THIEVES. Its been over a week and i am still waiting for my deposit to be returned to my account. Resolved Enterprise Rent A Car — deposit refund. You can use it to deposit your refund into one, two or even three accounts. REALLY?? Enterprise Rent-A-Car – Carol H. I rented a car from Enterprise located at Radisson - Crystal City I went into the Bank of America, and thankfully they were able to release the hold and my money was back in my account. @Disgruntled and disgusted To do so, please email [email protected] with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. I'm not satisfied at all with enterprise. We'd like to speak with you further. and return the car on the same day in evening and i has been advised the refund will credited into my account within 24 hrs. Select the bank deposit you just created. © 2004-2021 ComplaintsBoard.com. Call BBB and remember they are not BBB company like a few other rental places. Please email [email protected] with your contact information, exact rental office location, rental agreement or reservation numbers, and the details above so we can address this promptly. We can certainly understand your frustrations with the delay of receiving your refund. Carol H. However I never got my 233$ back. Products, Track Typically, you should see a refund in approximately 5 to 10 business days. Told me the deposit would be returned in a day or two. This is getting so ridiculous! I returned the car 2 weeks ago and asked about my deposits which total $1, 200 ($200 x 6 rewrites) and was told they never charged it. They take a deposit as soon as you set up the rental. I have been through all this and sorry, it has done no good. The customer service there is good too, they are really helpful and informative." I will also send the evidence to the BBB, my attorney has the evidence and it has been sent to tge State Attorneys office. I was told at the drop off location at the Airport that my deposit would be refunded in 24 hours. Step 3: Use Pay Bills to connect the bank deposit to the vendor credit. We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. @RossDevaney Christina B. Sales Tax. Once the vehicle is returned, Enterprise will refund your checking account the amount of the deposit. Navigate to the CRM record that holds the deposit that you'd like to refund While viewing their CRM record, click the Sell button at the top-left to open a bSRO sale session Add nothing to the basket and immediately click Next to proceed to the Payment screen Three days later i called my adjuster and she said that they approved the extended day at the time of the rental being returned. Unfortunately I read a lot of complaints about this company holding customers' money only today, when this problem happened to me. Apply to an invoice. Well it's only the next day, but there is no indication from my bank of a pending refund. The deposit amount varies by location. He assured me that I would be getting my deposit back within a week, upon our initial communication. The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. Select + New. Fast forward to today, April 19, 2013 contacted bank no deposit from Enterprise pending, contacted Enterprise only to hear that they changed my rental rate mid week (without informing me) and with taxes and fees from renting at an airport location I'm not due a deposit?? Enterprise, Yoni, I'm also a victim of Enterprise at Nice, France airport. Return Periods By State. European website & app: If you did not prepay for your reservation, there will not be a cancellation fee. We appreciate your patience while we look into this for you, and look forward to speaking with you soon. Hi, I ordered an economy car to go up north and received a Toyota Yaris and got 39 mpg. We had to give a $200. Enterprise never has any answers when it came to the Uber Enterprise partnership, and the Regional manager was scheduled to call me 4 times now..I'll hold. This will be my last time doing business with them I will be giving them a bad review after seeing I’m nt the only one. Please reference Number [protected] in the subject line of your email. Is a Deposit Required When Renting a Vehicle in the US and Canada? The run around, for MONTHS. On Cyprus.
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